Privacy Policy
Last updated: January 1, 2026
Placeholder content. This is placeholder content for demonstration purposes and does not constitute legal advice. Consult a qualified professional before publishing a live donation platform.
Faxio ("Faxio," "Company," "we," "us," or "our") operates the website faxio.in ("Site" or "Platform"), a crowdfunding platform that connects donors with individuals and families raising funds for medical, emergency, and other verified personal causes. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Site, make a donation, or submit a campaign. By using the Site, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Information From Donors
When you make a donation, we may collect:
- Your name, email address, and phone number
- Billing details required to process a contribution
- Optional messages or dedications left on a campaign
- Whether you choose to donate anonymously
Payment details are handled by a third-party payment processor and are not stored on our servers. In this demo, no payment gateway is connected — checkout is a placeholder flow and no real financial transaction occurs.
1.2 Information From Campaign Creators and Beneficiaries
When someone submits a campaign for review, we may collect:
- Identity verification documents (e.g. government-issued ID)
- Supporting documentation for the cause (e.g. medical reports, bills, estimates)
- Bank account or payout details for fund disbursement
- Contact information for the campaign creator and, where applicable, the beneficiary
See our Campaign Guidelines for how this information is used during review and verification.
1.3 Automatically Collected Information
When you visit the Site, we may automatically collect technical information, including your IP address, browser type and version, device information, referring URLs, pages visited, and time spent on pages.
1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Site.
2. How We Use Your Information
We use the information we collect to:
- Process and record donations to campaigns you support
- Review, verify, and publish submitted campaigns
- Disburse funds to verified campaign beneficiaries
- Send donation receipts, campaign updates, and service communications
- Detect and prevent fraud, abuse, and policy violations
- Improve the Site and understand how it is used
- Comply with legal obligations and protect our rights
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal bases for processing personal data are:
- Contract: Processing necessary to facilitate a donation or campaign you initiate.
- Legitimate Interests: Processing for fraud prevention, campaign verification, and platform operation.
- Consent: Processing based on your explicit consent (e.g., marketing updates).
- Legal Obligation: Processing required to comply with applicable laws.
4. Sharing of Information
We do not sell or rent your personal information. We may share information with:
- Payment Processors: To process donations (in a live deployment). This demo does not connect to a real payment gateway.
- Verification Partners: To confirm the identity and documentation of campaign creators and beneficiaries before a campaign is published.
- Legal Requirements: When required by law or in response to valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including donation records, campaign verification documents, and any legal or accounting requirements. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information, including verification documents and donor details, against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data ("right to be forgotten")
- Object to or restrict certain processing activities
- Request portability of your data in a machine-readable format
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at support@faxio.in.
8. Third-Party Links
The Site may contain links to third-party websites, including payment processors and verification services. We have no control over the content or privacy practices of those sites and are not responsible for their policies. We encourage you to review the privacy policies of any third-party site you visit.
9. Children's Privacy
The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children, other than information a parent or guardian may submit as part of a campaign on a child's behalf. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated via a prominent notice on the Site. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@faxio.in
- Phone: +91-XXXXXXXXXX
- Address: Registered address to be added